Multi-Channel Applications: Aspect CXP
Build and manage speech-enabled voice applications, chat bots on text/messaging channels
(SMS, USSD, FB Messenger, Twitter, webchat ...) with natural language understanding, and
mobile Web applications, using the world's most powerful customer self-service application
lifecycle management platform. CXP provides developer tools for application development and
integration, testing tools, tools for operations and configuration, and comprehensive reporting
and analytics capabilities.
Learn more about Aspect CXP
Get started today by signing up for an Evolution account for free and then head over to http://designer.aspect-cloud.net/ to access CXP Designer.
Telephony and Call Control: Prophecy VoiceXML and CCXML
Prophecy, Aspect's VoiceXML and CCXML-based IVR platform, is the basis for Aspect CXP's IVR
offering. As an alternative to using CXP for application development, you can leverage your
existing CCXML and VoiceXML skills and tools to create telephony applications that use speech
recognition, touch-tone, inbound and outbound calling, conferencing, call routing, call
transfers, voice biometrics, and call recording.
Learn more about Prophecy
Inbound and Outbound SMS
Add SMS capabilities to your customer service offerings easily, and mash your voice and text applications together
by leveraging Aspect's SMS gateway, built on the industry standard GSM OneAPI, and powered by multiple SMS
aggregators globally.
Learn more about Interactive Text Response
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